As IT/Telecom departments continue to run "lean and mean", the lure of hands-free operation and maintenance continues to motivate many IT folks to outsource their Telecom Expense Management (TEM). And, with all that's on the IT plates these days, it may be the best solution, hands down. Yet for others, issues of control and security ultimately res...
Telecom Expense Management and Call Accounting Technology!
An interesting article published on techtarget takes a look at the overwhelming amount of data being thrown off by technology; in particular, by all the devices we use. It seems there is a very small percentage that is actually being used. Why is that? The most commonly cited reason is that we haven't yet figured out what to do with it. And that's...
Are you paying for phones, other equipment and services you are using rarely, or not using at all? Do you even know? The problem with so many reporting systems is that they only show what you are actually using. So you might still be "connected" to a lot of stuff that you haven't used in months…or even years! Like a sleeping giant, it's often ...
IT and Telecom continue to get piled upon with new technology, new mandates, new regulations and so on. And, chances are you have some legacy stuff hanging around as well. So, running a tight ship and planning for the future keeps getting, shall we say, more interesting? But don't forget some of the tools that have been helping you save money all ...
Customer service. What do those words conjure up in your mind? Chances are it's not good. Long lines, endless waits in the phone queue, robot operators who repeat "Okay, so…" over and over again until you are numb. Most of us are pretty good at articulating what we don't like in a customer service experience. But what do we want? At TTI, we hav...
When was the last time you sat down and graded each of your vendors? Or have you? Perhaps you have had this happen with a vendor. After all the contract negotiations are over and the Service Level Agreement (SLA) is in place, you settle into the relationship, never noticing the slow but steady erosion of the great product and services you were orig...
Spring already? Wow. Are you getting ready to do some Spring cleaning? You know, all that stuff you have piled at the back of a drawer? Or pushed to the back of your closet? Or swept under the rug? For many of us, Spring cleaning is something to, well…put off. How often have you said to yourself, "I don't have the time to deal with that right now...
For those of you who rely on IT/telecom to keep everything connected and working, you probably don't give these fearless warriors the credit they deserve. To those of you IT guys (or gals) out there, no one knows better than you the challenges of your changing role. And there are still plenty of mine fields out there! Just in case you've lost cou...
A recent Tech Pro Research report indicates that 72% of companies polled were either already using BYOD or were planning to do so in the near future. So, just in case there was any lingering doubt, BYOD is here to stay. What's a little more eye opening is a statistic from Gartner, cited in the Tech Pro report, that 50% of all employees, all ...
By now you've probably read a number of prediction articles. Some are really out there, especially those making predictions for 2020 and beyond. There is the one from Fortune Magazine predicting that in 2016 Apple will buy Tesla as part of their plan to build an electric car. Whether you believe this stuff or not, it's all part of the fun. He...
So what do Telecom Expense Management "TEM" and shoes have in common? Let's start with a question. Which type of company are you? A company without TEM? A company that switches TEM vendors frequently? A company which is happy and secure with your TEM? But wait. Before you answer that question, consider another one. To meet all of life's chall...
Has this ever happened to you? You purchase a new phone system or upgrade an existing one. Your CDR/call accounting vendor then informs you that you are going to need to purchase a new version of your CDR software (or sometimes a new system altogether!) due to upgrading your PBX/Switch to VoIP system. Here's why you shouldn't have to pay: If ...
For those who missed TTI's Charles Coakley in last month's AOTMP webinar on "Telecom Reporting and Business Analysis" we'll share some unsettling stats that AOTMP collected in a survey with telecom/IT folks. And, we've added our "take" on each one. 74% are still using spreadsheets (e.g. Excel, Access, Google Sheets) to report on telecom usage. Two ...
About TeleManagement Technologies, Inc.
TeleManagement Technologies, Incorporated (TTI) provides Telecom Expense Management and Call Accounting solutions designed to effectively track, integrate, manage and protect an organization's information technology resources. TTI's TEM solution, WinBill®, has developed a reputation for an impressive ROI, with clients reporting savings of 300% or more! WinCall® Call Accounting tracks all domestic and international locations regardless of PBX type (analog, digital, VoIP) to facilitate internal bill back, identify PBX toll fraud and increase employee productivity. Extensive reporting capabilities are also included for planning purposes. TTI's experienced, responsive support team helps keep CFOs and IT/Telecom departments in total control of their technology expenses.
Since 1987, TTI has been designing software products that provide a better solution to managing corporate technology, inventory, expenses and services. For more information, visit www.telmantec.com.
Since 1987, TTI has been designing software products that provide a better solution to managing corporate technology, inventory, expenses and services. For more information, visit www.telmantec.com.
Check out other recent posts by TTI
Information Week has published the results of the latest Gartner 2023 IT Survey and, while there are no big surprises, there are some insights that bear noting. Spending is expected to reach a total of $5.1 trillion in 2024, according to the Gar...
It's that time of year again, when budgets for the new year are on every IT manager's mind. And with good reason. Budgets are tighter than ever, and odds are you won't get everything on your wish list. Probably far from it. So careful review of the "...
Anyone who has run an IT department knows that every day something new seems to crop up to take attention away from important projects and initiatives. That's because it's on you to make sure everyone has the tools and technologies to do their jobs. ...
Having worked with IT professionals like yourself for years, we've basically heard it all – your ups, downs, your challenges, failures and, our favorite, your successes.One recurring theme is all the great stuff you're doing that nobody notices. The...
5 Tips to Making AI Work for Your CompanyAccording to a recent Forbes report over 60% percent of businesses are looking to AI to improve customer relationships and over 64% expect AI to improve productivity.AI is here and the expectations are rollin...
There are some things that no company ever outgrows the need for, such as phones, computers, meetings, plenty of coffee ... the list goes on.And, if you're at all cost conscious, one more essential belonging on that list is a TEM (telecom expense ...
