Fraud and other suspicious calling activity needs to be carefully tracked and monitored. Because it is more important than ever to keep your network and personnel safeguarded against nefarious activities that can wreak havoc on your department, your end users and your organization.
Network and Resource Optimization
From call routing efficiencies to capacities on data delivery, your solution should help you quickly identify a wide range of improvements. For example, it should help you examine queue times and abandoned calls to improve human resource allocations. It should also aid in your evaluation of trunking configurations to reduce outages.
Proper Cost Allocations and Controls within your Enterprise
Expense allocation to the right business unit, department or employee code. This visibility gives your organization the ability to evaluate how each department or employee is performing against plan.
Aggregation of expenses by carrier and type, such as fixed line long distance or mobile device texting, allowing you to negotiate better rates with carriers or institute enterprise-wide policies to help control usage.
Reduced Management Time
Your staff should be freed up to perform the deeper analysis you need to make decisions, not spending time manually gathering and inputting data.