Telecom Expense Management and Call Accounting Technology!

Telecom Expense Management and Call Accounting Blog!

Want updates in your inbox?

  • Home
  • Blog
  • When Your Vendor Gets Acquired

When Your Vendor Gets Acquired

company-merger

You may have read recently of the acquisition of TEM (Telecom Expense Management) provider, MDSL, by Sumeru Equity Partners. Earlier in the year we had the acquisition of another TEM provider, Tangoe, by Marlin Equity Partners as part of a merger between Marlin's enterprise mobility management software acquisition, Asentinel and Tangoe. Whew! Who's next?

Mergers and acquisitions take a lot of hard work. If you've ever been through one you know the time and dedicated effort needed to get through endless meetings, calls, mounds of paperwork, financials, and legal documents that form the often shaky foundation of the blending together of companies.

If you've ever been a customer of a company that has been acquired or merged, you have a whole different set of issues to contend with. Here are a few:

Discontinued or replaced products
What often happens, especially if you have an older version of a product, is that the newly formed management team decides to terminate that product line and port users over to the technology they have decided to market in its place. And you must wait in line, while they sort it all out.​
Never ending installations
If you are unlucky enough to have scheduled an installation that happens to fall at any point during or following a merger or acquisition your project may get put on hold or, at best, move along at a snail's pace.
Spotty customer service
A merger or acquisition often instills fear in customer service reps who aren't sure if they will have a job in the weeks and months ahead. What can result is a shuffling support team either out on job interviews or struggling to keep up with trouble tickets because no one is there to handle them!​

Is there any way to safeguard your company from being the victim of a merged or acquired vendor?

It is an interesting question, but with no easy answers. No one can predict the future. So, you can't predict that the company you select to provide your software will remain the same one a year or two down the road. But here is what you can do.

  • Seek a provider who has a proven track record to deliver quality products and services.
  • Talk to customers. Ask questions about customer service responsiveness and in-house expertise.
  • Consider your own strategy. Where do you plan to be 1-3 years from now? Can the vendor keep pace?

TTI has been proud to serve the telemanagement needs of hundreds of companies all over the world for over 25 years. Our healthy company continues to thrive and grow to meet the changing needs of our clients.

At TTI we have helped hundreds of victims of acquired vendors to get up on their feet quickly with our award-winning line of telecom expense management and call accounting systems. If your company has suffered from the fall out of a TEM vendor acquisition, we're here to help. 

Is Old Technology Costing You Money? 3 Questions t...
Significant Telecom Savings are Possible If You Kn...

About TeleManagement Technologies, Inc.

TeleManagement Technologies, Incorporated (TTI) provides Telecom Expense Management and Call Accounting solutions designed to effectively track, integrate, manage and protect an organization's information technology resources. TTI's TEM solution, WinBill®, has developed a reputation for an impressive ROI, with clients reporting savings of 300% or more! WinCall® Call Accounting tracks all domestic and international locations regardless of PBX type (analog, digital, VoIP) to facilitate internal bill back, identify PBX toll fraud and increase employee productivity. Extensive reporting capabilities are also included for planning purposes. TTI's experienced, responsive support team helps keep CFOs and IT/Telecom departments in total control of their technology expenses.

Since 1987, TTI has been designing software products that provide a better solution to managing corporate technology, inventory, expenses and services. For more information, visit www.telmantec.com.

Check out other recent posts by TTI

To say that IT and telecom managers have a lot of challenges these days is an understatement. One of the biggest challenges is getting budget approval to update old technologies and install new ones. Does that sound familiar? One way we work with ...
The idea of spring cleaning has long become a cliché, but it's for a good reason. It is an opportune time to take stock of all the items we've collected throughout the year and clean out our inventories as we make way for new ones.Spring cleaning ...
Given the complexities of today's technology and the pressure on IT to perform, you need to have your end users on your side. That means doing more than just satisfying their needs; you need to build a strong relationship with them.Here's how:When...
If you are managing an IT department, you are faced with more tough decisions than ever before. How to secure the best talent for your team, how to optimize your carrier contracts, how to prepare for the next wave of technology, and so on. The list i...
What will be keeping you up at night this year? The same things as last year? For many IT and telecom professionals the answer is probably "yes" as you continue to struggle with harnessing technology to fit the daily needs of your end users, as well ...
​We're near the end of the year. You've taken time and energy to get a fresh 2019 plan knocked into shape. Your budget is ready with several initiatives outlined and ready to be put into action. But first, you must get your plan and your budget appro...

Contact us!

We're always happy to assist you with any questions you may have. Just give us a call!
1-800-903-4006
This email address is being protected from spambots. You need JavaScript enabled to view it.
Inquire by Form
See more options!

Connect with us!

© 2019 TeleManagement Technologies, Inc.
Contact Us Today!  Start Saving on Your Technology Spend! 1-800-903-4006
newsletter
before content