Telecom Expense Management and Call Accounting Technology!

Telecom Expense Management and Call Accounting Blog!

Want updates in your inbox?

  • Home
  • Blog
  • 3 Reasons You Still Need Call Accounting (Now, More Than Ever)!

3 Reasons You Still Need Call Accounting (Now, More Than Ever)!

reasons-you-need-call-accounting
Call accounting is a tool that has been around for years. And it continues to prove its worth for organizations who understand the value of having visibility over their networks, from end user calling patterns to utilization to fraud.

Yet there remain some inaccurate assumptions about the role of call accounting in today's companies, not the least of which is that call accounting is no longer needed because bandwidth has changed from one that is metered and measured to one that is either open or closed. While that may be true, to abdicate control over outbound usage and costs is a big mistake because it clouds visibility over the use of your network and eliminates your ability to organize it and optimum efficiency.

We used to say, "You can't measure what you can't see." Never has that been more important than today! Here are three key areas where you should still be using call accounting to keep control over your network:

Employee productivity
While there are many measurements for productivity, for employees who need to make and take calls, call accounting helps managers analyze and compare calling patterns of employees, eliminate abuse and misuse and improve sales efficiencies.
Network optimization
Call accounting can help companies analyze queue times and track abandoned calls, as well as help IT/telecom managers better evaluate their mix of trunk configurations to identify overused or underused lines to address issues and eliminate potential outages.
Security, fraud detection
Suspicious calling activity, if left unchecked, can impact more areas than you might think. Whether it comes from outside the organization or within, call accounting can help spotlight the kinds of calling patterns associated with fraud.

One of the benefits of a good call accounting system is that it can track and report on virtually any data contained in your network. That includes extensions, user names, departments and so on. It can save hundreds of hours of manually assembling reports and ensure that senior management is provided with only the key reports they need on a timely basis.


The bottom line is that there are many benefits to be gained in using call accounting, both operationally and financially. Let us know how you are using your call accounting system. We welcome you to contact us if you need some assistance optimizing your reporting to make sure you are getting the maximum benefit from your call accounting.
So, What’s the ROI on That?
Moving Out of Crisis Mode: Time for IT to Get Orga...

About TeleManagement Technologies, Inc.

TeleManagement Technologies, Incorporated (TTI) provides Telecom Expense Management and Call Accounting solutions designed to effectively track, integrate, manage and protect an organization's information technology resources. TTI's TEM solution, WinBill®, has developed a reputation for an impressive ROI, with clients reporting savings of 300% or more! WinCall® Call Accounting tracks all domestic and international locations regardless of PBX type (analog, digital, VoIP) to facilitate internal bill back, identify PBX toll fraud and increase employee productivity. Extensive reporting capabilities are also included for planning purposes. TTI's experienced, responsive support team helps keep CFOs and IT/Telecom departments in total control of their technology expenses.

Since 1987, TTI has been designing software products that provide a better solution to managing corporate technology, inventory, expenses and services. For more information, visit www.telmantec.com.

Check out other recent posts by TTI

If you're in IT these days, you need every penny you can get your hands on. If you're smart, you're using a Technology Expense Management (TEM) system to catch and correct telecom errors and anomalies which, if not found, can result in thousands of d...
​What many IT/telecom managers and CFOs often fail to realize is that as much as 20% of all telecom charges contain errors. And 85% of those errors favor the bottom lines of the carriers (Gartner Group).Just this last year our TTI team found a whole ...
We speak regularly with IT and telecom managers who tell us they have too much on their plates and too little time. There is so much they want (and need) to do but putting out fires and taking care of day-to-day challenges always seems to get in the ...
Where is Your IT Money Being Spent?Information Week wrote recently, "The COVID-19 pandemic has accelerated the adoption of digital technologies in almost every industry sector." How true that is! And, while we often hear about CIOs looking for ways t...
​If you're staying current with the latest issues keeping CIOs up at night, you'll know that increasing efficiencies and productivity continues to claim the number one spot. A recent article in CIO Magazine, however, cites the results of an Evanta su...
Are we headed for a recession? According to a recent C-suite study cited in CIO Magazine, eight in ten CEOs are expecting a recession to impact their organizations within the next twelve to eighteen months. Recessions, as we know, can do significant...

We're always happy to assist you with any questions you may have.
Just give us a call!

1-800-903-4006
This email address is being protected from spambots. You need JavaScript enabled to view it.
Inquire by Form
See more options!

Connect with us!

© 2023 TeleManagement Technologies, Inc.
Contact Us Today!  Start Saving on Your Technology Spend! 1-800-903-4006
newsletter
before content