Telecom Expense Management and Call Accounting Technology!

Telecom Expense Management and Call Accounting Blog!

Want updates in your inbox?

  • Home
  • Blog
  • So, What’s the ROI on That?

So, What’s the ROI on That?


One of the ongoing challenges IT/telecom professionals face on a regular basis is being bombarded by managers and end users with software and/or devices they claim to need. In some cases, they truly are needed and solve a real issue. However, in other cases it's more of a "nice to have" which can end up costing more than it's really worth.

How can you determine if that piece of technology your end users (or you!) are eager to deploy makes sense? Will it pay for itself? If so, how? And when?

These are questions that can be answered by taking the time to evaluate your ROI. Of course, the goal of calculating your return on investment is to, at a minimum, recoup the expense or, better yet, to be able to show that the investment will drive more revenue to the bottom line.

In short, conducting an ROI prior to a software or other technology purchase helps you:

  • How can we support more efficient customer acquisition?
  • Determine the cost of ownership over time.
  • etermine the actual value of the investment against its cost.
  • Justify the value of a new piece of technology to senior management. Or, conversely, to push back against purchases that may not yield a tangible benefit.

There are plenty of articles and tools available to calculate ROI. Here are some key questions to ask yourself and your team as you evaluate new technology for your organization:

Will the technology help you make more sales?
If so, you will want to calculate the current cost of the sales activities the software will replace. Will the technology save time and enable sales to make more calls? How many more? Will it improve the chance of closing more sales? If so, what is the estimated dollars in added business?
Will the technology improve efficiencies in customer service?
Will this impact retention? Will it improve the level of service to customers? Will it save time? If so, how many hours per day?
Will the technology enable you to accomplish more with fewer employees?
What is the estimated savings in pay and benefits? Can the savings be used to hire in another area or engage outsourced services? It is also important to consider the cost of doing nothing. In the case of technology expense management software, for example, not being able to track invoices and cost of unused equipment may result in billing errors not being caught. It may also result in being charged for equipment and/or services no longer being used. Those are just a couple of reasons that our WinBill® TEM has been known to have an ROI of 250% or more, typically paying for itself in less than three months.

Ultimately, no ROI calculation is 100% accurate. There will always be some "unknowns" in each equation. However, by including in all your review processes an ROI calculation you will have gone a long way towards making a more compelling case for (or against) each new piece of technology that comes your way. Over time, developing best practices in ROI calculation will save your organization time and money, and earn your IT department the respect and trust you deserve.

5 Actions to Take Today to Come Out Stronger Tomor...
3 Reasons You Still Need Call Accounting (Now, Mor...

About TeleManagement Technologies, Inc.

TeleManagement Technologies, Incorporated (TTI) provides Telecom Expense Management and Call Accounting solutions designed to effectively track, integrate, manage and protect an organization's information technology resources. TTI's TEM solution, WinBill®, has developed a reputation for an impressive ROI, with clients reporting savings of 300% or more! WinCall® Call Accounting tracks all domestic and international locations regardless of PBX type (analog, digital, VoIP) to facilitate internal bill back, identify PBX toll fraud and increase employee productivity. Extensive reporting capabilities are also included for planning purposes. TTI's experienced, responsive support team helps keep CFOs and IT/Telecom departments in total control of their technology expenses.

Since 1987, TTI has been designing software products that provide a better solution to managing corporate technology, inventory, expenses and services. For more information, visit

Check out other recent posts by TTI

Hard to believe that we're on the edge of yet another new year. Things are beginning to look better, but there are still lingering challenges for IT and telecom managers to overcome.That said, it's heartening to see managers beginning to raise their ...
For most businesses, the new hybrid work model will be around for a while. Perhaps a long while. As employees adapted to working from home, many have found its conveniences hard to give up. And employers are becoming savvy to the fact that this new l...
Remember back around April and May when we were hopeful that we were "out of the woods" from the pandemic?Not so fast! A Gartner, Inc. poll of 238 executive leaders on August 24, 2021 revealed that 66% of organizations are delaying reopening their of...
Call accounting is a tool that has been around for years. And it continues to prove its worth for organizations who understand the value of having visibility over their networks, from end user calling patterns to utilization to fraud.Yet there remain...
If you are in charge of an IT/telecom department, you are probably still reeling from over a year of unpredictable, almost head-spinning series of ad hoc adjustments made to accommodate the needs of remote workers. You didn't have months or even week...
Stop Losing 11% on Every IT/Telecom Dollar You Spend!Does the idea of losing 11 cents on every dollar of your IT/Telecom spend bother you?What a question. Of course it does. And it should! Because, while 11 cents, in and of itself, may not sound like...

We're always happy to assist you with any questions you may have.
Just give us a call!

This email address is being protected from spambots. You need JavaScript enabled to view it.
Inquire by Form
See more options!

Connect with us!

© 2020 TeleManagement Technologies, Inc.
Contact Us Today!  Start Saving on Your Technology Spend! 1-800-903-4006
before content