When was the last time you heard or read about AI and ML? How about IoT? G5? Probably not that long ago. And, of course, the list goes on. The fact is that these concepts have almost become commonplace; at least when it comes to talking about them.
And yet, behind the scenes at most IT/Telecom departments, there are more realworld issues to fill up the daily task list. There are lots of platform issues, process issues and cost issues to be addressed. And it leaves little time to look at what's on the horizon, let alone create plans to bring some of these shiny new objects in house.
This is why solid tools like Call Accounting and TEM (technology expense management) remain critical to bottom line operational efficiency and cost control. And, yes, they've been around for a while, but there's a good reason for that. The concept of TEM and Call Accounting, by nature is to control, manage and optimize communications efficiency. How can that grow old?
Here are four good reasons why TEM and Call Accounting are still as important as ever:
What does all this mean for IT/Telecom managers and CIOs? It means that, while you are researching and evaluating bringing new technology and applications into your organization, you know that you will always have the tools in place to organize and optimize your networks and all the devices that populate that network. TEM, along with Call Accounting, will continue to provide the visibility you need to effectively track usage, reduce fraud, and manage expenses across suppliers, vendors and devices.