Telecom Expense Management and Call Accounting Technology!

Telecom Expense Management and Call Accounting Blog!

Want updates in your inbox?

  • Home
  • Blog
  • The TEM Upgrade You Shouldn’t Have to Purchase

The TEM Upgrade You Shouldn’t Have to Purchase

Has this ever happened to you?

You purchase a new phone system or upgrade an existing one. Your CDR/call accounting vendor then informs you that you are going to need to purchase a new version of your CDR software (or sometimes a new system altogether!) due to upgrading your PBX/Switch to VoIP system. 

Here's why you shouldn't have to pay:

  • If the upgrade really does require an entirely CDR/call accounting solution, then your vendor has probably not upgraded an old platform to enable open connectivity to new systems. Their software 'back end' may lack the requisite capability to dynamically adjust to new protocols and configurations. That should be a warning. Today's best practices dictate that software applications be 'open' and capable, with minimal adjustment, of connecting to a wide range of other applications. If your vendor honestly cannot accomplish this, you may be headed for even more problems downstream.
  • Many vendors make it part of their revenue generating plan to tack on additional revenue vis a vis upgrades and new systems. The bottom line here is that you should not have to pay again for a solution you have already purchased; that system should be able to work no matter which PBX is pushing the call records. If they feel you can afford a new PBX, try asking them to pay for an "updated" CDR/call accounting solution!
  • Another popular strategy is to pre-package a third party "advanced" CDR/call accounting solution into the bid for your new switch. This increases your cost and limits your choice of third party CDR reporting. Remember nothing is free! You are paying for this one way or another.

At TTI, our Call Accounting and TEM solutions have been able to adopt to phone system changes for years. We don't penalize our clients for growth and change; we encourage it! But too many vendors do not. 

If you are considering an upgrade or system change-out, we urge you to dig a bit deeper with your vendor. If they cannot, or will not, configure your CDR to adjust to a new system, you may want to rethink your commitment to that vendor. 

Nikes or Flip Flops?
The Cost of "Old Fashioned" Telecom Reporting

About TeleManagement Technologies, Inc.

TeleManagement Technologies, Incorporated (TTI) provides Telecom Expense Management and Call Accounting solutions designed to effectively track, integrate, manage and protect an organization's information technology resources. TTI's TEM solution, WinBill®, has developed a reputation for an impressive ROI, with clients reporting savings of 300% or more! WinCall® Call Accounting tracks all domestic and international locations regardless of PBX type (analog, digital, VoIP) to facilitate internal bill back, identify PBX toll fraud and increase employee productivity. Extensive reporting capabilities are also included for planning purposes. TTI's experienced, responsive support team helps keep CFOs and IT/Telecom departments in total control of their technology expenses.

Since 1987, TTI has been designing software products that provide a better solution to managing corporate technology, inventory, expenses and services. For more information, visit www.telmantec.com.

Check out other recent posts by TTI

​What You Need to Do If you've read the latest Gartner report, you know that IT spending is down this year by 7.3%. Looking at the categories, the most dramatic budget cuts are being felt in devices, down by 16.1% and data systems, down by 10.3%.Why ...
A lot has changed since back in March when businesses closed their doors and hunkered down to wait out the pandemic. And, while some doors are beginning to open, it may be awhile for others. IT managers, however, should be busy right now. If they're ...
These are tough times for everyone. This pandemic has rocked us both emotionally and financially. Many businesses have had to close their doors and/or lay off employees, at least for the short term. Maybe yours is one of them. So, if ever there was a...
How are you handling these challenging times? If you are in charge of IT/Telecom for your organization, you have a unique set of challenges. They involve not only keeping yourself and your family safe but serving the remote working needs of your end ...
Are you looking at ways to save money for your company? Stop overpaying your IT/telecom invoices.You may not be aware that over 85% of mid-sized companies are not fully auditing their IT/telecom invoices. So, they get paid in full, month after month....
As comedian, Rodney Dangerfield, used to complain, "I get no respect!" It's hard to believe, with all the new technology they manage, IT departments continue to struggle to gain the respect they deserve within their companies. In fact, in a recent ar...

We're always happy to assist you with any questions you may have.
Just give us a call!

1-800-903-4006
This email address is being protected from spambots. You need JavaScript enabled to view it.
Inquire by Form
See more options!

Connect with us!

© 2020 TeleManagement Technologies, Inc.
Contact Us Today!  Start Saving on Your Technology Spend! 1-800-903-4006
newsletter
before content