Telecom Expense Management and Call Accounting Technology!

Telecom Expense Management and Call Accounting Blog!

Want updates in your inbox?

  • Home
  • Blog
  • Have You Thanked Your IT/Telecom Team?

Have You Thanked Your IT/Telecom Team?

thank-your-it-department
During this pandemic, we've all been quick to thank our frontline workers, usually hospital workers and others providing essential services. And rightfully so. But when was the last time you gave a shout-out to your IT/telecom frontline? They've been through a lot over the last several months, keeping networks up, keeping phones, computers, tablets and all our communications devices connected and working. All that, plus dealing with almost daily disruptions caused by no longer being able to have hands-on access to processes and devices. Every day creating on-the-fly workarounds. And, the list goes on.

At TTI, we're well aware of the challenges (and nightmares) our IT/telecom colleagues are experiencing because we talk to these folks every day. We not only know their world, we are a part of it.

Here are just a few of the challenges IT/telecom professionals have been dealing with this year (and will be, undoubtedly, well into 2021): 

Supporting remote workers
This has meant working with legacy home computers, outdated software programs and less than great broadband. There were plenty of diverse systems, all needing to be brought together and supported.
Supporting a remote IT staff
Not only have IT managers had to deal with remote employees; some of those employees are their own IT/telcom workers! That meant setting clear goals that could be overseen remotely. It meant establishing communications protocols to make sure all team members were “on the same page”. And, it meant dealing with emotional issues, like burn-out.
Moving meetings, classes and other in-person processes online
The need to move much of the internal and external communications online created a need to quickly research, assess and onboard various video conferencing solutions. That meant establishing standards within the organization; ensuring that all employees were using the same platforms.
Training employees on new ways of connecting and collaborating
New programs, new apps, new tools of engagement have made training a key issue this year. That meant lots of over-the-phone walking employees through setups and troubleshooting issues.
Planning for the future
This has been especially challenging given the difficulty in carving out enough time to stay on top of technologies that were once well beyond the horizon, now coming into everyday use. Many projects have been back-burnered in exchange for handling day to day issues.

One solution that should not be back-burnered, by the way, is TEM (Technology Expense Management). Because the last thing IT/telecom managers need right now is to lose track of invoices, contracts and systems. TEM gives badly needed visibility and control over all the pieces of technology you have in place.


So, while we're in the season to show our gratitude, why not take a moment and say "thanks" to the skilled, hardworking teams of IT/telecom professionals who have been "on their feet" helping the rest of us grapple with new ways of communicating and working. Organizations all over the country would be lost without your talents, skills and dedication. You rock!
Is Your IT Department (Really) Ready For 2021?
Now is the Best Time to Audit Your Vendors – Here'...

About TeleManagement Technologies, Inc.

TeleManagement Technologies, Incorporated (TTI) provides Telecom Expense Management and Call Accounting solutions designed to effectively track, integrate, manage and protect an organization's information technology resources. TTI's TEM solution, WinBill®, has developed a reputation for an impressive ROI, with clients reporting savings of 300% or more! WinCall® Call Accounting tracks all domestic and international locations regardless of PBX type (analog, digital, VoIP) to facilitate internal bill back, identify PBX toll fraud and increase employee productivity. Extensive reporting capabilities are also included for planning purposes. TTI's experienced, responsive support team helps keep CFOs and IT/Telecom departments in total control of their technology expenses.

Since 1987, TTI has been designing software products that provide a better solution to managing corporate technology, inventory, expenses and services. For more information, visit www.telmantec.com.

Check out other recent posts by TTI

Outdated IT Departments Lose Credibility – and Money!​If you manage an IT/telecom department, chances are you've been struggling to keep up with all the demands of a new generation of users as well as how to implement new technologies.And yet, ironic...
Manage Your Inventory and Start Saving Money Now!Anyone in IT knows that managing today's inventory involves much more than keeping track of phones and modems.Inventory management has become something of a science in that it has expanded to include a...
Employees are in the driver's seat these days. And not that you need a reminder, but they are your end users. And one of your most important customers. Are you doing all you can to make them happy? Here are a few stats you may find interesting: ...
If you've been in IT for any length of time you have probably grown tired of never getting the credit and respect you deserve. It's understandable, as you are expected to create and maintain a perfect environment for communication, data security and ...
Never have we been in a more dynamic, fluid environment for IT professionals than today. The pandemic was all about battening down the hatches, then we (sort of) came out of it, then back in it again. Now, as you adjust your team to this somewhat pre...
Are you letting months go by paying an unvetted assortment of suppliers, or with invoices that are getting paid without scrutiny, or contracts that haven't been re-negotiated for years? Why?The answer is that you don't have time to analyze every penn...

We're always happy to assist you with any questions you may have.
Just give us a call!

1-800-903-4006
This email address is being protected from spambots. You need JavaScript enabled to view it.
Inquire by Form
See more options!

Connect with us!

© 2020 TeleManagement Technologies, Inc.
Contact Us Today!  Start Saving on Your Technology Spend! 1-800-903-4006
newsletter
before content