Telecom Expense Management and Call Accounting Technology!

Telecom Expense Management and Call Accounting Blog!

Want updates in your inbox?

  • Home
  • Blog
  • Want Your IT Department to Thrive? Here’s Where to Focus!

Want Your IT Department to Thrive? Here’s Where to Focus!

thrive


Given the complexities of today's technology and the pressure on IT to perform, you need to have your end users on your side. That means doing more than just satisfying their needs; you need to build a strong relationship with them.

Here's how:

When you run a busy IT department your days are anything but predictable. All it takes is for your network to bog down or a virus to rear its ugly head for your department to get turned upside down. And, as your team scrambles to fix the problem, you're probably experiencing way more finger pointing than support and cooperation.

Many would sigh and say, "That's just the nature of the job". But it doesn't have to be. Today's users are savvier than ever when it comes to technology. With a bit more effort put into the right areas, you can turn your end user relationship from an antagonistic one into one of mutual respect and teamwork. But it will require asking yourself and your team some key questions. And you will need to open up the door to change.

Here are some things to get your team thinking:

How easy is it for your end users to get help?
Do you have a self-service portal or other convenient way for your end users to post issues or order services? If they need to update software or get a new phone, how long does it take?
How well do you communicate your IT policies?
This is key in that many employees, if not communicated with, assume they can use their own cell phones and even their own software and apps. This can create major problems not only for the IT department but for the entire organization. Lacking control over software can open it up for hackers and wreak havoc on your cybersecurity program. Make sure your policies are clearly communicated, not only during onboarding, but regularly throughout the year.
Are you open to input from end users?
The days of IT as “know everything” gurus and end users as “clueless” are long gone. Today’s employees, especially younger ones, have developed knowledge about apps and programs that may surprise you. Take time to listen to them. What programs do they feel will best support their work? What chronic user issues need to be solved? By listening to them and tapping into their own knowledge base, you not only make your team smarter, you build rapport with your end users that will be valuable downstream.
How transparent is your department?
Back in the day, IT departments operated behind closed doors. It was hard enough to get something fixed, let alone have them admit there was an issue in the first place. By admitting when there are issues and mistakes made, they can be corrected more efficiently. Users will be more patient if you keep them abreast of what you are doing to correct the problem. If you do this consistently, you’ll find a greater willingness to cooperate. More “us” instead of “us versus them” mentality.

No one really understands or can appreciate the challenges busy IT departments face. Most end users tend to over simplify issues and assume that, if you take longer to solve a problem, it has nothing to do with the complexity of the problem, it's just that you either lack the skills or don't care.

At TTI we understand how challenging it can be for IT departments to try to please everyone. One day you're a hero, the next day your team is labeled as "don't know what they're doing". The better you manage your technology, from your networks to the devices and software that run on them, the more control you will have over the quality of the service you provide to your end users and to your company. Give us a call. We can help you gain better visibility over your entire network and save money in the process. And that's a great place to start.

Clean Up Your IT Department Inventory and Save!
6 Questions That Can Save You Money and More!

About TeleManagement Technologies, Inc.

TeleManagement Technologies, Incorporated (TTI) provides Telecom Expense Management and Call Accounting solutions designed to effectively track, integrate, manage and protect an organization's information technology resources. TTI's TEM solution, WinBill®, has developed a reputation for an impressive ROI, with clients reporting savings of 300% or more! WinCall® Call Accounting tracks all domestic and international locations regardless of PBX type (analog, digital, VoIP) to facilitate internal bill back, identify PBX toll fraud and increase employee productivity. Extensive reporting capabilities are also included for planning purposes. TTI's experienced, responsive support team helps keep CFOs and IT/Telecom departments in total control of their technology expenses.

Since 1987, TTI has been designing software products that provide a better solution to managing corporate technology, inventory, expenses and services. For more information, visit www.telmantec.com.

Check out other recent posts by TTI

To say that IT and telecom managers have a lot of challenges these days is an understatement. One of the biggest challenges is getting budget approval to update old technologies and install new ones. Does that sound familiar? One way we work with ...
The idea of spring cleaning has long become a cliché, but it's for a good reason. It is an opportune time to take stock of all the items we've collected throughout the year and clean out our inventories as we make way for new ones.Spring cleaning ...
If you are managing an IT department, you are faced with more tough decisions than ever before. How to secure the best talent for your team, how to optimize your carrier contracts, how to prepare for the next wave of technology, and so on. The list i...
What will be keeping you up at night this year? The same things as last year? For many IT and telecom professionals the answer is probably "yes" as you continue to struggle with harnessing technology to fit the daily needs of your end users, as well ...
​We're near the end of the year. You've taken time and energy to get a fresh 2019 plan knocked into shape. Your budget is ready with several initiatives outlined and ready to be put into action. But first, you must get your plan and your budget appro...
Those of you who are in charge of IT for your company are well aware of the huge investments being made in cloud-based networks and applications. You may be making some of your own! By the end of this year, assuming the IDC predictions are correct, a...

Contact us!

We're always happy to assist you with any questions you may have. Just give us a call!
1-800-903-4006
This email address is being protected from spambots. You need JavaScript enabled to view it.
Inquire by Form
See more options!

Connect with us!

© 2019 TeleManagement Technologies, Inc.
Contact Us Today!  Start Saving on Your Technology Spend! 1-800-903-4006
newsletter
before content