Telecom Expense Management and Call Accounting Technology!
The TEM Upgrade You Shouldn’t Have to Purchase
Has this ever happened to you?
You purchase a new phone system or upgrade an existing one. Your CDR/call accounting vendor then informs you that you are going to need to purchase a new version of your CDR software (or sometimes a new system altogether!) due to upgrading your PBX/Switch to VoIP system.
Here's why you shouldn't have to pay:
- If the upgrade really does require an entirely CDR/call accounting solution, then your vendor has probably not upgraded an old platform to enable open connectivity to new systems. Their software 'back end' may lack the requisite capability to dynamically adjust to new protocols and configurations. That should be a warning. Today's best practices dictate that software applications be 'open' and capable, with minimal adjustment, of connecting to a wide range of other applications. If your vendor honestly cannot accomplish this, you may be headed for even more problems downstream.
- Many vendors make it part of their revenue generating plan to tack on additional revenue vis a vis upgrades and new systems. The bottom line here is that you should not have to pay again for a solution you have already purchased; that system should be able to work no matter which PBX is pushing the call records. If they feel you can afford a new PBX, try asking them to pay for an "updated" CDR/call accounting solution!
- Another popular strategy is to pre-package a third party "advanced" CDR/call accounting solution into the bid for your new switch. This increases your cost and limits your choice of third party CDR reporting. Remember nothing is free! You are paying for this one way or another.
At TTI, our Call Accounting and TEM solutions have been able to adopt to phone system changes for years. We don't penalize our clients for growth and change; we encourage it! But too many vendors do not.
If you are considering an upgrade or system change-out, we urge you to dig a bit deeper with your vendor. If they cannot, or will not, configure your CDR to adjust to a new system, you may want to rethink your commitment to that vendor.
About TeleManagement Technologies, Inc.
TeleManagement Technologies, Incorporated (TTI) provides Telecom Expense Management and Call Accounting solutions designed to effectively track, integrate, manage and protect an organization's information technology resources. TTI's TEM solution, WinBill®, has developed a reputation for an impressive ROI, with clients reporting savings of 300% or more! WinCall® Call Accounting tracks all domestic and international locations regardless of PBX type (analog, digital, VoIP) to facilitate internal bill back, identify PBX toll fraud and increase employee productivity. Extensive reporting capabilities are also included for planning purposes. TTI's experienced, responsive support team helps keep CFOs and IT/Telecom departments in total control of their technology expenses.
Since 1987, TTI has been designing software products that provide a better solution to managing corporate technology, inventory, expenses and services. For more information, visit www.telmantec.com.
Since 1987, TTI has been designing software products that provide a better solution to managing corporate technology, inventory, expenses and services. For more information, visit www.telmantec.com.
Check out other recent posts by TTI
The end of a quarter brings with it an opportunity to take stock of your goals, your department efficiency, and how you are serving your end users and helping to meet the broader strategic goals of your company.That's a lot to sort through, especiall...
If you're an IT manager, it won't take long to answer that question. Between updating old systems, adding more apps for end users, and attracting new talent, another $100K would be welcome.So where can you find that kind of money?Through an audit o...
Most of the IT managers we speak with are full of exciting plans for bringing new technologies into their companies. Frankly, one reason for this is that they are using WinBill® to keep a tight grip on expenses. It helps free them up to do some amazi...
Chances are with very little effort; you can identify several legacy systems still being used in your company. If you are in IT, you are already well aware of them. These are the workhorses, the systems that just keep running. The ones that many tech...
Information Week has published the results of the latest Gartner 2023 IT Survey and, while there are no big surprises, there are some insights that bear noting. Spending is expected to reach a total of $5.1 trillion in 2024, according to the Gar...
It's that time of year again, when budgets for the new year are on every IT manager's mind. And with good reason. Budgets are tighter than ever, and odds are you won't get everything on your wish list. Probably far from it. So careful review of the "...
