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TeleManagement Technologies, Inc.

TeleManagement Technologies, Inc. Blog


Six Skills Your New IT/Telecom Hires Need

Network World posted an interesting article a couple weeks ago about the "soft skills" management needs to look for when hiring tech talent.It bears noting that, according to a Network World poll, 58% of managers cited lack of soft skills as limiting the productivity of their companies. Over half! Wow. Things are changing indeed. Here is our "take"...
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You’re Not Overpaying Invoices? Are You Sure?

​Did you know that approximately 85% of mid-sized companies perform no auditing of their telecom invoices and pay all their bills in full, month after month without recouping any over-charges?That isn't your company, you may say, but can you be sure? Most mid-sized companies process more than 3,000 invoices each year. And when was the last time you...
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What Will Be Keeping IT Leaders Up at Night This Year?

A recent survey conducted by Atrion listed out their top five IT challenges of 2017, as identified by IT leaders attending their second annual AlwaysOn technology symposium. What we like about the list is that, a) it's simple and b) doesn't try to impress with a lot of futuristic concepts that may or may not actually hit the market.Here are the top...
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Purchased in June, Still “No Go” in November…

So you purchased a new Telecom Expense Management "TEM" solution back in June and your vendor is still dragging their feet to deliver. So what happened?​If you're still struggling to deploy software that was delivered before summer vacation, you're not alone. Especially in an industry where merger after merger has resulted in companies with more pr...
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Attention C-Level Executives: TEM is More Important Than Ever!

​Anyone who says that Telecom Expense Management, or "TEM", is no longer important is not taking the enormous changes of the last 5 years into consideration. With BYOD, IoT, and more vendor choices, keeping track and managing telecom requires a more sophisticated set of tools. TEM bridges that gap.The IT folks get it. That's because they work with ...
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In-House or Outsourced TEM? Should it Still be a Question?

As IT/Telecom departments continue to run "lean and mean", the lure of hands-free operation and maintenance continues to motivate many IT folks to outsource their Telecom Expense Management (TEM). And, with all that's on the IT plates these days, it may be the best solution, hands down.​Yet for others, issues of control and security ultimately resu...
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Is Your IT Department Drowning in Data (Yet)?

An interesting article published recently on techtarget takes a look at the overwhelming amount of data being thrown off by technology; in particular, by all the devices we use. It seems there is a very small percentage that is actually being used. Why is that?​The most commonly cited reason is that we haven't yet figured out what to do with it. An...
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Inventory: Out of Sight, Out of Mind…Out of Your Pocket!

Are you paying for phones, other equipment and services you are using rarely, or not using at all?​Do you even know?​The problem with so many reporting systems is that they only show what you are actually using. So you might still be "connected" to a lot of stuff that you haven't used in months…or even years!​Like a sleeping giant, it's often easie...
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This is (Still) the Way to Save Money

​IT and Telecom continue to get piled upon with new technology, new mandates, new regulations and so on. And, chances are you have some legacy stuff hanging around as well. So, running a tight ship and planning for the future keeps getting, shall we say, more interesting? But don't forget some of the tools that have been helping you save money all ...
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4 Tips for Delivering Great Customer Service (That Never Grow Old)

Customer service. What do those words conjure up in your mind? Chances are it's not good. Long lines, endless waits in the phone queue, robot operators who repeat "Okay, so…" over and over again until you are numb.​Most of us are pretty good at articulating what we don't like in a customer service experience. But what do we want?​At TTI, we have le...
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Is it Time to Give Your Vendors a Report Card?

When was the last time you sat down and graded each of your vendors? Or have you?​ Perhaps you have had this happen with a vendor. After all the contract negotiations are over and the Service Level Agreement (SLA) is in place, you settle into the relationship, never noticing the slow but steady erosion of the great product and services you wer...
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Afraid of What Your Spring Cleaning Might Uncover?

Spring already? Wow. Are you getting ready to do some Spring cleaning? You know, all that stuff you have piled at the back of a drawer? Or pushed to the back of your closet? Or swept under the rug?For many of us, Spring cleaning is something to, well…put off. How often have you said to yourself, "I don't have the time to deal with that right now," ...
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Let’s Hear it for the IT Guy

For those of you who rely on IT/telecom to keep everything connected and working, you probably don't give these fearless warriors the credit they deserve. To those of you IT guys (or gals) out there, no one knows better than you the challenges of your changing role. And there are still plenty of mine fields out there!​Just in case you've lost count...
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BYOD Stats Reveal Changes on the Horizon: But Are You Ready?

A recent Tech Pro Research report indicates that 72% of companies polled were either already using BYOD or were planning to do so in the near future. So, just in case there was any lingering doubt, BYOD is here to stay.​What's a little more eye opening is a statistic from Gartner, cited in the Tech Pro report, that 50% of all employees, all over th...
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What do These IT Predictions Mean to Your Company?

By now you've probably read a number of prediction articles. Some are really out there, especially those making predictions for 2020 and beyond. There is the one from Fortune Magazine predicting that in 2016 Apple will buy Tesla as part of their plan to build an electric car. Whether you believe this stuff or not, it's all part of the fun.​Here are...
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Nikes or Flip Flops?

​So what do Telecom Expense Management "TEM" and shoes have in common? Let's start with a question. Which type of company are you?A company without TEM​A company that switches TEM vendors frequently​A company which is happy and secure with your TEM​But wait. Before you answer that question, consider another one. To meet all of life's challenges, wh...
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The Upgrade You Shouldn’t Have to Purchase

Has this ever happened to you? You purchase a new phone system or upgrade an existing one. Your CDR/call accounting vendor then informs you that you are going to need to purchase a new version of your CDR software (or sometimes a new system altogether!) due to upgrading your PBX/Switch to VoIP system. Here's why you shouldn't have to pay:1) If...
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The Cost of "Old Fashioned" Telecom Reporting

For those who missed TTI's Charles Coakley in last month's AOTMP webinar on "Telecom Reporting and Business Analysis" we'll share some unsettling stats that AOTMP collected in a survey with telecom/IT folks. And, we've added our "take" on each one.74% are still using spreadsheets (e.g. Excel, Access, Google Sheets) to report on telecom...
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