Telecom Expense Management, or "TEM", is an important tool used to organize and manage all elements of today's complex IT/telecom departments. A high quality TEM, well maintained, leads to a smooth running department and can add potentially hundreds of thousands of dollars in bottom line savings.
There are typically two ways you can implement your TEM. First is to install the software onsite. That gives you complete control, which is attractive to many IT/Telecom managers. However, that control comes with responsibility. The burden is on you to keep the software up to date and to make sure you "catch" all the opportunities for cost savings, etc. The other way, gaining in popularity, is outsourcing your TEM to experts who are well trained in all aspects of telecom expense management.
Let's look at four reasons why an IT/Telecom department might want to outsource TEM:
If this sounds like a push to outsource your TEM, consider this. When it comes to something as critical as saving dollars and optimizing your mix of services and suppliers, you want to make sure you have the best tools and the most skilled professionals using those tools. If you have those individuals on board and they are willing to dedicate time and effort to use your TEM effectively, then installed software may be the way to go.
Today's IT/Telecom managers, however, are discovering that outsourcing TEM not only removes the burden from their teams, but adds a valuable layer of strategic input and expertise which is critical, given today's dynamic information environment. By outsourcing their TEM, managers are free to tackle more strategic issues within their organizations. If this is your situation, it may be time to find a TEM provider who can provide you with seamless, experienced outsourcing services. Let us know how we can help.