According to a recent Forbes report over 60% percent of businesses are looking to AI to improve customer relationships and over 64% expect AI to improve productivity.
AI is here and the expectations are rolling in. What does that mean for IT professionals? It means that you are faced with the challenge of understanding AI, harnessing its power in ways that make sense, and managing the risks that come with it.
Gain a deeper understanding of AI. Without this, you will struggle with determining the best uses of AI for your organization and workforce. A wide range of online resources and classes are available to increase knowledge across your organization. Many are free. Take advantage of them!
Ensure data accuracy. According to a report from Treasure Data, only 20% of companies report data accuracy of 80% or higher. Make sure the data that is being imported into programs utilizing AI is accurate before you approve their use.
Define a strategy with clear goals. Companies need to evaluate AI as it impacts various business processes and identify areas where AI can bring measurable improvements. Without doing so, you may find yourself supporting AI applications that cost your team time and effort, but with little return on investment.
Address security concerns.This is critical to all stakeholders who need to maintain privacy and know that data is protected. Establishing corporate wide policies that identify key security and privacy protocols is a good start. Consider assigning a trusted employee to oversee these policies and report regularly to senior management to ensure compliance.
Recruit and/or educate employees on AI. This will become essential in the years to come. Candidates should have a working understanding of AI and how it is applied in your environment. Consider providing resources and credential programs within your organization to incentivize employees to educate themselves. They will bring greater value to the company; especially as new technologies are deployed.
Finally, it bears noting that all the above must be accomplished while continuing to serve your end users on a daily basis, maintaining existing systems and processes. No business stands still while the IT folks figure out how to optimize the use of AI.
That's where trusted tools and applications show their real value.
For example, you must optimize use of your existing systems and suppliers and avoid unnecessary costs that result when incorrect invoices get paid and old contracts get renewed without scrutiny. Our IT veterans have been helping IT/telecom managers run a tight ship for over 25 years. Contact us to learn more about our WinBill® expense management solution and how we can take a few things off your plate and let you concentrate on building a future for your company.