If you've been in IT for any length of time you have probably grown tired of never getting the credit and respect you deserve. It's understandable, as you are expected to create and maintain a perfect environment for communication, data security and new technology adoption with always-on access to data, zero latency and zero glitches.
The pandemic has further pushed the envelope as senior management turned increasingly to IT to keep everything working in a suddenly-hybrid environment with employees scattered in disparate locations (some even international). It has been a rough couple of years – years you'll undoubtedly be talking about for quite some time. And it's not over yet.
Where there are challenges, however, there are opportunities.
Never has there been a greater opportunity for those of you managing IT departments to show your mettle and take your place at the big table. To do so, however, you need to up your game. You need to understand how your world has changed, adjust to those changes, and keep the fast pace necessary to deliver state of the art support.
Employees are in the driver's seat these days when it comes to workplace accommodations. What they may have put up with back in early 2020, they won't abide in 2022. You need to be prepared with a roadmap of where you are taking your team, today and into the future.
Here are three areas that will be critical to your success:
Optimizing support for hybrid work environments.This is nothing you haven’t heard before. However, according to a Forrester report “Predictions 2022: The Future of Work”, one third of companies will fail at “anywhere work” and it will be the result of failing to adequately support hybrid work. So if you haven’t already, now is the time to get serious about how you support your end users, remote and on-site.
Meeting the needs of a new technology-enabled culture and work environment.It isn’t the 1990’s anymore. And yet, you’d be surprised at how much old software and kludgy workarounds are still limping around out there. Maybe you have some of them. Not only do they create an environment ripe for failure and security breaches, but today’s workers demand new technology that can keep pace with their flexible workstyles.
Hiring (and retaining) a new generation of IT talent.This isn’t easy these days. A report from Personio found that the two top reasons IT employees leave companies were 1) a lack of clear career advancement opportunities and 2) a lack of appreciation for the work they do. This is a new generation of talent that demands more involvement and wants to see the fruits of their labor. The same goes for hiring. If you do your job right, your new hires will be smarter, savvier and more attuned to the future than you are.
And there's one more area you can't afford to ignore.
As you acquire more technology, the number of suppliers will increase along with expenses. All this will require more effort to keep control. We work with hundreds of IT and telecom professionals to help them keep costs to a minimum while optimizing efficiencies. We welcome you to contact us with your challenges. We're here to help!