Telecom Expense Management and Call Accounting Technology!

Telecom Expense Management and Call Accounting Blog!

Want updates in your inbox?

  • Home
  • Blog
  • Is it Time to Give Your Vendors a Report Card?

Is it Time to Give Your Vendors a Report Card?

vendor-report-card

When was the last time you sat down and graded each of your vendors? Or have you?

Perhaps you have had this happen with a vendor. After all the contract negotiations are over and the Service Level Agreement (SLA) is in place, you settle into the relationship, never noticing the slow but steady erosion of the great product and services you were originally promised. It may start by not getting responses to emails and calls immediately. Then, deadlines are missed. And that account executive who said "Call me anytime" is never available. Before you know it, you are getting so-so service from the vendor who claimed to have the "best service in town".

Something's wrong. Our guess is that it will only get worse.

This is when it's time to get out the sharp red pencil and do an audit of all those juicy promises from your original contract.

Here are a few checkpoints to get you going:

  • Is the product performing up to the standards you were led to expect?​
  • Are you receiving periodic "How is everything going?" calls from the account executive who sold the solution to you?​
  • Can you pick up a phone and reach a live person when you have a problem? If not, do you get a return call within an hour or two?​
  • Are your emails responded to within an hour or two?​
  • Is your vendor available to collaborate on challenges that relate to, but do not directly pertain to the solution they sold you?​
  • Would you buy again from this vendor?​

Better yet, get out the set of parameters from the SLA you received before you signed your contract. It's important to give each critical area a grade so that you can average them out over time. If service or product begins to lag, you'll know it. And by creating a regular report card you'll have your talking points ready to go if you need to take on your vendor. They'll know that your serious and, assuming they want to keep their reputation intact, they'll quickly get back on track.

4 Tips for Delivering Great Customer Service (That...
Afraid of What Your Spring Cleaning Might Uncover?

About TeleManagement Technologies, Inc.

TeleManagement Technologies, Incorporated (TTI) provides Telecom Expense Management and Call Accounting solutions designed to effectively track, integrate, manage and protect an organization's information technology resources. TTI's TEM solution, WinBill®, has developed a reputation for an impressive ROI, with clients reporting savings of 300% or more! WinCall® Call Accounting tracks all domestic and international locations regardless of PBX type (analog, digital, VoIP) to facilitate internal bill back, identify PBX toll fraud and increase employee productivity. Extensive reporting capabilities are also included for planning purposes. TTI's experienced, responsive support team helps keep CFOs and IT/Telecom departments in total control of their technology expenses.

Since 1987, TTI has been designing software products that provide a better solution to managing corporate technology, inventory, expenses and services. For more information, visit www.telmantec.com.

Check out other recent posts by TTI

Information Week has published the results of the latest Gartner 2023 IT Survey and, while there are no big surprises, there are some insights that bear noting. Spending is expected to reach a total of $5.1 trillion in 2024, according to the Gar...
It's that time of year again, when budgets for the new year are on every IT manager's mind. And with good reason. Budgets are tighter than ever, and odds are you won't get everything on your wish list. Probably far from it. So careful review of the "...
Anyone who has run an IT department knows that every day something new seems to crop up to take attention away from important projects and initiatives. That's because it's on you to make sure everyone has the tools and technologies to do their jobs. ...
​Having worked with IT professionals like yourself for years, we've basically heard it all – your ups, downs, your challenges, failures and, our favorite, your successes.One recurring theme is all the great stuff you're doing that nobody notices. The...
5 Tips to Making AI Work for Your CompanyAccording to a recent Forbes report over 60% percent of businesses are looking to AI to improve customer relationships and over 64% expect AI to improve productivity.AI is here and the expectations are rollin...
There are some things that no company ever outgrows the need for, such as phones, computers, meetings, plenty of coffee ... the list goes on.And, if you're at all cost conscious, one more essential belonging on that list is a TEM (telecom expense ...

We're always happy to assist you with any questions you may have.
Just give us a call!

1-800-903-4006
This email address is being protected from spambots. You need JavaScript enabled to view it.
Inquire by Form
See more options!

Connect with us!

WinBill Reviews
© 2023 TeleManagement Technologies, Inc.
Contact Us Today!  Start Saving on Your Technology Spend! 1-800-903-4006
newsletter
before content