Any employee can create a work request, which is automatically emailed for management approval, then sent to the Help Desk to procure services, and eventually emailed to the vendor for installation of services. Vendor events are easily tracked and monitored for SLA compliance.
Customers can create their own order forms, field layouts, and instructions in order to assure proper information is submitted for every order. An extensive Work Flow Approval Process allows organizations to have the system automatically follow internal work flow procedures.
Several extensive reports will give organizations status of outstanding work orders, past due orders and much more. Reports are viewed online or exported in other formats.
TTI’s team of professionals will work closely with your organization to create the Work order Forms and Templates, Order Instructions, Rules, Work Flow Process and Reporting Requirements in order to assure the application meets your business needs and internal work flow.