WinBill’s powerful Service Desk application provides the full life cycle for telecom services in a browser based experience for employees to request, provision and submit to vendors IT Work Orders, Trouble Tickets and more.
Among its many features and benefits
WinBill Service Desk provides a centralized work request and work orders for the entire enterprise. Any employee can create a work request, which is automatically e-mailed for management approval, then sent to the Help Desk to procure services, and eventually e-mailed to the vendor for installation of services. Vendor events are easily tracked and monitored for SLA compliance.
Customers can create their own order forms, field layouts, and instructions in order to assure proper information is submitted for every order. An extensive Work Flow Approval process allows organizations to have the system automatically follow internal work flow procedures.
Several extensive reports will give organizations status of outstanding work orders, past due orders and much more. Reports are viewed on line or exported in other formats.
TTI’s team of professionals will work closely with your organization to create the Work order Forms and Templates, Order Instructions, Rules, Work Flow Process and reporting requirements in order to assure the application meets your business needs and internal work flow.
|
|
|
|
- Create your Own Vendor Specific Order Forms
- Define field settings, requirements and rules
- Use your own Field Names and Data Sets in List Boxes
- Create Vendor Instructions * Automated Work Flow and E-mail notification
- E-mail work orders to Vendors and automatically populate data
- SSL and Encrypted Security access
- Extensive Reporting and Alerting functionality
|
|
 |
|
|
|
