Today is:

Home | Customer Support | FAQ | Contact Us

Frequently Asked Questions regarding WinBill®

Can I purchase the WinBill and WinCall software or do you only offer an ASP model? We have over 400 locations and need Web reporting for Store Managers, can WinBill provide this? Does WinBill provide Budgeting Capabilities? Can WinBill Audit my Bills? Can WinBill track and validate my carrier’s contracts? Is there a way to manage Credits and Open carrier disputes? I want to eliminate manual entry like in our Excel Spreadsheets, how can WinBill help? What type of Reporting capabilities does WinBill have? How long has TTI been around? Why should we consider TTI? Can WinBill Interface with our Remedy System? Can WinBill Interface with our HR system to automate MAC's? Can WinBill provide upload files to our SAP, Oracle and other AP/GL systems?

Frequently Asked Questions regarding WinCall®

Can WinCall track Call Detail records from any PBX? How can WinCall Import Call Detail from our Vendors CD's? Can WinCall track other Call Records from our Fax Servers or VPN data? Can WinCall interface to my PBX to automate Directory Changes? Our HR System can provide new hire and terminations, can WinCall integrate with it? We want only Web access for our Managers to view their Department Data. How does WinCall provide this?

Frequently Asked Questions regarding WinBill®

Q: Can I purchase the WinBill and WinCall software or do you only offer an ASP model?

A: Yes, you can purchase the software. Most companies elect to license the software and manage it internally. TTI also offers an outsourcing model for WinBill and WinCall. Our team of highly trained professionals will process and audit your bills with WinBill and/or manage your call accounting environment with WinCall providing you with timely reporting information via the web, e-mail and/or hard copy.

Back to Top

Q: We have over 400 locations and need Web reporting for Store Managers, can WinBill provide this?

A: Our WinBill on the Web application can provide selected information on reporting restricted to personnel job profiles. Each manager will only have access to their information ensuring security of expense data.

Back to Top

Q: Does WinBill provide Budgeting Capabilities?

A: Yes, WinBill provides extensive Budget Reporting and trending. Track and manage your IT budget by Cost Center, General Ledger Account, Bill Type, Vendor and more. WinBill will report on exceptions if the spend is above or below budget even if you have an assigned percentage spend vs. budget.

Back to Top

Q: Can WinBill Audit my Bills?

A: With WinBill you can identify billing errors in seconds, validate carrier contracts, cost per minute billed versus contracted rates and much more. Are you paying install fees when you shouldn't or paying late fee's? WinBill can identify all of these and compare your USOC (Universal Service Order Code) costs to actual bills. Why pay an auditor?

Back to Top

Q: Can WinBill track and validate my carrier’s contracts?

A: WinBill can track the contract spend relative to analyzing and calculating the monthly expenses to ensure contract compliance from your carriers.

Back to Top

Q: Is there a way to manage Credits and Open carrier disputes?

A: With our WinBill Savings Discovered feature you can track all credits due, billing disputes and much more. Alert notifications will let you know when the credit should have appeared.

Back to Top

Q: I want to eliminate manual entry like in our Excel Spreadsheets, how can WinBill help?

A: By uploading available vendor billing CDs you can enter thousands of bills in less than a minute. Eliminate manual entry into cumbersome spreadsheets.

Back to Top

Q: What type of Reporting capabilities does WinBill have?

A: WinBill has over 130 canned reports including Query Reports, Budget Reports, Monthly Reports, Bill by Hierarchy Reports, Historical Bill Type by Hierarchy Reports, Historical Expense Category reports, Circuit Query Reports, Call Stat Reports, USOC Reports, Savings Discovered Reports, User Reports Defined reports and much much more. We offer the most reports and reporting flexibility in the industry.

Back to Top

Q: How long has TTI been around?

A: TTI was founded in 1987. We are one of the first companies to offer Expense Management systems. We have over 18 years of experience and knowledge in the expense management software industry.

Back to Top

Q: Why should we consider TTI?

A: Integrity, Longevity & Quality. Our commitment to cutting edge software technology with continuous advances in Telemanagement Solutions that streamline billing processes and reduce the 2nd largest expense (after facilities and payroll) in most organizations. Our support staff continues to receive awards for their responsiveness to customer requirements and training. We are a privately held corporation not backed by VC's looking for a quick return on their investment. We offer extensive experience and flexible software at a competitive price. Our Telemanagement software solutions offer the most expansive amount of Features, Reports and Vendor Import options available in the industry today.

Back to Top

Q: Can WinBill Interface with our Remedy System?

A: Yes, as well as any other internal Help Desk, HR systems that you have in place today. Eliminate having to do manual changes. Automate and integrate your other software systems with WinBill.

Back to Top

Q: Can WinBill Interface with our HR system to automate MAC's?

A: WinBill can interface to your internal HR Systems like PeopleSoft, SAP, Oracle, Siebel and others. Let WinBill automate the Employee Departmental changes, record new hires and terminations.

Back to Top

Q: Can WinBill provide upload files to our SAP, Oracle and other AP/GL systems?

A: We provide an interface to all the major AP systems as well as some old legacy systems. Eliminate Double-Data entry in IT and Accounts Payable. Send them an Expense file daily and your bills will get paid faster and help you eliminate late fees and penalties.

Back to Top

Frequently Asked Questions regarding WinCall®

Q: Can WinCall track Call Detail records from any PBX?

A: WinCall interfaces to over 30 different PBX Manufacturers and hundreds of different call record formats. VOIP Systems from Avaya, Nortel, Mitel, Cisco, 3Com, Shoreline and others can also be easily tracked with WinCall.

Back to Top

Q: How can WinCall Import Call Detail from our Vendors CD's?

A: Upload the vendor CD and Import the data – it’s that easy. WinCall can keep the vendors call record pricing or re-price it for you.

Back to Top

Q: Can WinCall track other Call Records from our Fax Servers or VPN data?

A: We can import ANY data that is in a machine readable format. We currently import data from Fax Servers, VPN systems, ACD's, Security Systems and more!

Back to Top

Q: Can WinCall interface to my PBX to automate Directory Changes?

A: Yes, WinCall’s PBX Integration allows you to eliminate the time consuming task of extra data entry in your Call Accounting system, PBX, Directory, Voice Mail system and more. Automate and schedule the creation of new users, terminated employees or have WinCall perform the departmental changes for you.

Back to Top

Q: Our HR System can provide new hire and terminations, can WinCall integrate with it?

A: WinCall can integrate to over 15+ different HR systems. And WinCall can integrate 2 or 3 systems within one company to accommodate all your data integration needs. You can also choose to "push" data out to your other systems with WinCall.

Back to Top

Q: We want only Web access for our Managers to view their Department Data. How does WinCall provide this?

A: WinCall on the Web reporting will provide your managers with selective access to reporting information on their Department. With NT Authentication their defined access to WinCall on the Web is automatic. You determine the security, privileges and roles by user(s) and they will be able to view call accounting reporting information 24/7/365 from any web browser.

Back to Top