Anyone who says that Telecom Expense Management, or "TEM", is no longer important is not taking the enormous changes of the last 5 years into consideration. With BYOD, IoT, and more vendor choices, keeping track and managing telecom requires a more sophisticated set of tools. TEM bridges that gap.
The IT folks get it. That's because they work with technology, suppliers and contracts every day. But senior management often lacks the same level of visibility. Therefore, they continue to operate under the broad assumption that expenses associated with communications are just a 'cost of doing usiness', which cannot be significantly impacted.
That's a dangerous assumption. Because, today, more than ever, TEM is necessary to effectively align and optimize diverse contracts, services and suppliers. And that results in significant savings.
Everyone in your organization needs to understand the role that TEM plays and takes it seriously. Why? Because, when we talk about 'significant savings' we aren't just talking about hundreds, or even thousands of dollars. We are talking about the potential of hundreds of thousands of dollars in both initial and ongoing savings!
The 'Efficiency Triggers'
For TEM to do its work, however, we must first identify areas where it can be quickly and effectively deployed. We have done some of the ground work for you below. These three efficiency 'triggers' can serve as an effective springboard for discussion, helping managers understand how using information from their TEM system can lead to better decisions for improved fiscal and operational health.
Operational and Financial Assessment
Today's TEM technology can give you a level of depth and insight into fixed and mobile telecom environment that wasn't available in the past. It is the backbone you need to make better financial and operational decisions. Many managers are simply unaware of the level of granularity and sophistication that today's TEM is capable of providing in these areas:
- Contract negotiations
- Purchasing decisions
- Budget planning
- Capacity planning