Gary M. "Mike" Williams - President & FounderA true veteran of the telecom industry, Mike Williams has been helping companies with their telemanagement challenges since the early days of de-regulation, when an influx of new providers and competition made the need for visibility and control more urgent than ever. Mike honed his experience at major providers, including MCI, and at The RTP Group, where he specialized in telecom consulting for major corporations throughout northern California.
After 25 years of working and consulting in telecom, IT, expense management, and procurement, Mike co-founded TeleManagement Technologies, Inc. "TTI" in 1996. His vision was to provide a level of customer collaboration and support that would create a tight, closed loop relationship between the users, the support team and the developers. Today, TTI's strong reputation for unparalleled service and customer-driven solutions is the result.
Mike continues to play an active role in product development and customer service and the company has thrived and grown through his friendly, accessible 'hands on' management style.
"At TTI we try to never lose sight of the growing challenges of our user community. That's why we continue to blend the latest in telemanagement innovation with old fashioned customer service. It's the formula which got us where we are today, and one we plan to continue for years to come." – Gary M. "Mike" Williams
Lou Sandler - Chief Software ArchitectThe mastermind behind WinBill® and WinCall®, Lou Sandler has over 20 years' experience developing enterprise applications utilized by some of the largest technology companies in the world. And he has the track record to show it!
Lou graduated from Binghamton University (Harpur College) in 1972 with a BA Degree in Mathematics and a Masters of Information Science from the California University of Technology (CalTech) in 1973. He also holds a JD degree from Loyola University which he received in 1979. He currently is an inactive member of the California Bar.
After graduation he worked at Burroughs Corp (later Unisys) as a programmer and later as manager of their advanced operating systems department. He has also worked for Zilog and was the manager of their system software group for the Z8000. Lou began teaching at the University of Redlands in 1981 where he helped initiate the new Computer Science department. While teaching at the University, Lou continued programming as an outside programmer and consultant for a number of businesses both large and small, keeping active in an ever-changing technology.
Joining TTI in 1995, Lou turned his talents towards development of the first Windows-based version of TTI's Call Accounting and TEM solutions, WinCall® and WinBill®. Lou continues to be responsible for the design engineering, development, testing and release of all applications.
"Our team of experts continues to deploy some of the most advanced technology and apps available in the marketplace today. I'm very proud to be a part of it." – Lou Sandler
Charles Coakley - Vice President of Sales & MarketingWith over 15 years of IT and telecom sales and marketing leadership, Charles brings to TTI a deep understanding of the challenges of managing IT/Telecom and an ability to effectively match each solution to meet those challenges. After all, his track record includes the re-organization of an entire operations of a world class telecommunication company!
Prior to TTI, Charles served as Director of Sales for eMeritus Communications, a major global telecommunications carrier, leading the U.S. market teams selling Voice/Data/Internet products and services to the SME, Fortune 1000, Carrier/wholesale and educational markets places.
Earlier experience includes Cable and Wireless USA and eMeritus Communications (formally Bell Canada Enterprises/Vartec Communications/Teleglobe). Charles was also a major contributor during the transition of Telco/Teleglobe Business Solutions and re-emergence as eMeritus Communications.
"Every IT/Telecom challenge is as unique as the company behind it. I enjoy the satisfaction that comes from helping hard-working IT and telecom professionals meet their challenges with a terrific product I believe in." – Charles Coakley
Hollie Venegas - Vice President of OperationsA unique ability to get into the world of each customer and become part of their solution is what separates Hollie Venegas from most operations professionals. Her user group conference calls have become a TTI staple and customer accolades have become the norm.
Hollie has the experience of having worked on both sides of the TEM arena. Prior to joining the TTI team in 1997, she was a telecom analyst with a nationwide insurance provider in charge of managing invoice processing, with a focus on telecom financial reporting. Today, Hollie heads up the software support teams for WinCall® and WinBill® and continues to work as a liaison between clients and the TTI product development team. Now, firmly on the solutions provider side, Hollie enjoys witnessing, firsthand, how TTI solutions improve productivity and cost savings for TTI clients.
"It's one thing to talk about the cost savings and improved productivity TEM provides; but the real reward for me comes when clients start experiencing quantifiable results. That brings it all home." - Hollie Venegas
Pablo Sanchez - WinCall® Project ManagerCall Accounting remains as relevant as ever today with new technologies and challenges to keep pace with. Pablo Sanchez spends every day making sure that TTI's WinCall® remains on the leading edge and that WinCall clients have the latest tools to meet new demands.
Pablo began his career with TTI in January 2001, moving up to team lead for the WinCall® – Call Accounting and Network Management application in 2007. He is responsible for the WinCall® customer support engineers, product development and testing and overall customer satisfaction. Pablo and the WinCall® support team work closely with the TTI programming and development team responding to customer requests, and adding new features and product improvements. Pablo is known for his tireless dedication to achieving 100% customer satisfaction.
Prior to joining TTI, Pablo worked in the operations and distribution group of US Food Services.
"This is a new era for Call Accounting as emerging technology finds its way into the workplace and brings with it a need for visibility and management. Our team ensures that WinCall is more than up to the challenge. - Pablo Sanchez